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Alma T
GOOSE CREEK, SC | 2008 Chevrolet TahoeApril 26, 2022the inspection sheet portion for brake condition was checked off in the Red box while the measurement noted was 5 MM in the written measure. Actually 1 outer pad was worn to metal on metal the other pads were worn to the half way mark. this was on the rear brakes. It looks like the front brake pads are at the half way mark also. The service work I requested was done well,Response from Stokes Chevrolet
April 27, 2022Thanks for the high star rating! Thank you again for taking the time to let us know how we did. We hope you have a great day!Kim S
BONNEAU, SC | 2021 Chevrolet TraverseFebruary 3, 2022I wanted outside in the cold after 7:30 open time, then when someone came to the door, with me still outside, asked how they could help. Once I was inside with the person, he was nice enough, but when I came to pick up my car, I was just standing at the cashier window while a man sat across at his computer, never welcoming me or asking if he could help. After a minute, he said hit the bell if no one was there. I did, 3 times before he called the cashier on the phone. I did not feel welcomed or wanted and will not bring my car back here.Response from Stokes Chevrolet
February 3, 2022Kim it is disappointing for us to hear that your experience was anything less than great. We strive for 100% satisfaction, and we regret to find out that this was not the case. Kim thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Zachary Waters Service Manager please feel free to reach out to me anytime . My Direct Line is 843 719 1944Gregory H
MONCKS CORNER, SC | 2019 Chevrolet 2500HD SilveradoJanuary 21, 2022Great service. Everything was taken care of perfectly.Response from Stokes Chevrolet
January 21, 2022Thanks Greg for the PERFECT SCORE . You are probably going to get one from GM too. Again thank you from Zack and the Dick Smith Service and Parts Team . Be safe and careful this weekendLeighton B
SUMMERVILLE, SC | 2021 Chevrolet TahoeJanuary 21, 2022Very pleased with the service and time it took.Response from Stokes Chevrolet
January 21, 2022Good talking to you Mr. Bessie the other day . Zack Waters Thank you so much for the perfect survey . Have a great day and weekend . Dick Smith Chevy Service and Parts TeamNeil W
BROOKSVILLE, FL | 2014 Chevrolet 1500 SilveradoOctober 29, 2021Another quality experience with the dealership. The work was done quickly and professionallyResponse from Stokes Chevrolet
November 1, 2021Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!Charles B
SUMMERVILLE, SC | 2018 Chevrolet EquinoxOctober 13, 2021We are always treated like close family by the staff at Dick Smith. Amanda Is our service adviser, And she is outstanding to work with. She always keeps us up to date on all service work and approximate time the work will be done.Response from Stokes Chevrolet
October 14, 2021Thanks for highlighting some of our staff who helped make this such a great experience! It is great to hear everything was done quickly and to your satisfaction! We're glad to hear you found our staff was so knowledgeable and helpful! We want all our clients to have a comfortable and stress-free experience with us! We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for taking the time to let us know how we did. We hope you have a great day!Richard P
MONCKS CORNER, SC | 2019 Chevrolet ExpressOctober 9, 2021All good.Response from Stokes Chevrolet
October 11, 2021As always Richard Thank you so very much The Dick Smith Service TEAMJessie J
SAINT STEPHEN, SC | 2018 Chevrolet ImpalaJuly 13, 2021Great was not a long wait.Response from Stokes Chevrolet
July 13, 2021Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! It is great to hear everything was done quickly and to your satisfaction! We're glad to hear you found our staff was so knowledgeable and helpful! We want all our clients to have a comfortable and stress-free experience with us! We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for taking the time to let us know how we did. We hope you have a great day!Richard P
MONCKS CORNER, SC | 2019 Chevrolet ExpressJune 19, 2021All goodResponse from Stokes Chevrolet
June 21, 2021Richard as always Thank You Dick Smith Service and Parts TeamJoseph B
SUMMERVILLE, SC | 2019 GMC AcadiaJune 18, 2021Great service from Todd and team members. The dealership stays "busy" per se but not too busy to accommodate appointments on short notice. Great job as usual Todd and team!Response from Stokes Chevrolet
June 18, 2021Mr. Bible , as always we here at Dick Smith appreciate your business. Thank you so very much for your kind words concerning our staff . It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for taking the time to let us know how we did. We hope you have a great day!